Terms & Conditions

The Velvet Curtain Policies

Welcome to The Velvet Curtain. These Terms & Conditions apply to our website, its pages, features, and any online services operated under The Velvet Curtain name.

By accessing or using our website, you acknowledge and agree to the Terms & Conditions listed below. If you do not agree with any part of these terms, please refrain from using the Site.

The Velvet Curtain reserves the right to update, modify, or change any section of these Terms & Conditions at any time without prior notice. Updates become effective immediately once posted. We encourage you to review this page regularly. Your continued use of the Site after updates signifies your acceptance of the revised Terms & Conditions.

USE OF THE SITE

You must be 18 years or older, or using the Site under the supervision of a parent or legal guardian.

The Velvet Curtain grants you a limited, revocable, and non-transferable license to use the Site for personal shopping and browsing of lingerie, undergarments, and related items sold by us. Commercial use or use on behalf of a third party is strictly prohibited unless expressly permitted by us in writing.

Any violation of these Terms will result in immediate revocation of your license to use the Site.

All content displayed on the Site is for information purposes only. Product descriptions and visuals are provided to help users make informed decisions but may vary slightly in color or appearance due to lighting and screen settings.

If certain features require registration (such as account creation), you agree to provide accurate, updated information. You are solely responsible for safeguarding your password and account access. The Velvet Curtain is not liable for any loss or damage resulting from unauthorized account activity.

By registering on the Site, you agree to receive promotional emails and updates. You may unsubscribe at any time using the link provided in our emails.

USER SUBMISSIONS

Any content you submit to the Site including questions, reviews, comments, or suggestions (“Submissions”) becomes the sole property of The Velvet Curtain. We may use, modify, publish, or distribute your Submission without obligation to return it to you.

If you post a review or comment, you permit us to use your name in connection with that content.
You may not use a false email, impersonate another person, or mislead us regarding the origin of any Submission.

We reserve the right (but are not obligated) to remove or edit any Submissions.

ORDER ACCEPTANCE & PRICING

Occasionally, an order may be delayed or cancelled for various reasons. The Velvet Curtain reserves the right to reject or cancel any order at any time. You may be asked to provide additional information such as phone number or address for verification.

To prevent fraud, we may verify your payment details and personal information before processing your order. Failure to respond to verification requests may result in automatic cancellation within 48 hours.

While we aim for accurate pricing on all products, errors may occur. If a pricing error is identified, we may either:

• Contact you for confirmation before proceeding, OR

• Cancel the order and notify you.

We reserve the right to refuse or cancel orders with incorrect pricing, even if the order was confirmed or payment was processed. Refunds will be issued where applicable.

TRADEMARKS & COPYRIGHTS

All intellectual property on The Velvet Curtain website including text, images, graphics, logos, designs, and software is owned by or licensed to us. The entire Site is protected under Pakistani copyright laws and international conventions.

No content may be copied, reproduced, or distributed without written permission.

ARBITRATION

Any disputes arising from the interpretation or enforcement of these Terms & Conditions shall be settled through arbitration by a single qualified arbitrator. The proceedings will be conducted in English, and the arbitrator's decision will be final and binding.

The Velvet Curtain retains the right to seek legal protection for intellectual property and confidential information through appropriate legal channels.

APPLICABLE LAW & JURISDICTION

These Terms & Conditions are governed by the laws of Pakistan. By using the Site, you agree to submit to the jurisdiction of Pakistani courts.

TERMINATION

The Velvet Curtain may, without notice, suspend or terminate your access to the Site at any time for violation of these Terms & Conditions. Upon termination, you must stop using the Site immediately. We may also revoke passwords, account access, or other privileges previously granted.

If you are dissatisfied with the Site or any part of these Terms, your sole remedy is to discontinue using the Site.